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Tech Support FAQ's
FREQUENTLY ASKED QUESTIONS
Q: When I try to connect a window pops up asking for my username and password again. When I fill it out and hit enter, it just pops back up. What am I doing wrong?
A: This happens when what you have entered doesn't match what we have on our authentication server. Entering capital letters in either your username or password usually causes this. You need to enter your username and password in lower case letters, so check to see if your caps lock is on, on your keyboard. Another possible cause is mistakenly adding @ruralnetwork.net after your username. This is your email address and won't work as your username.
NOTE: If you are experiencing these symptoms when attempting to connect to the 947-1180 modem bank, try changing to our Weiser numbers:
-
414-5600 for 56K Connection
414-1611 for 33.6 Connection
The message on the 947-1180 number regarding your username and password is
simply ELI's error message (from whom we lease these lines) -- it basically
means that those lines are busy. If, after changing to a 414 number, you are
still having problems please call us at 208-414-3000 or 888-355-4767.
Q: I typed the wrong password and username on my account for RNS during installation. How do I change it?
A: Enter the correct password and user name in the connection window.
Once you successfully connect to RNS the new settings are automatically saved.
Q: I want to change the phone number that Dial-Up Networking dials. How do I do this?
A: Follow these instructions
- Double Click on My Computer, the Dial-Up Networking.
- Right Click on the RNS icon and select Properties.
- Change the phone number as required.
- Click Ok.
Q: I can connect but can't surf and my DNS numbers are correct.
A: Close your browser, like Internet Explorer, and close your dial up
connection. (Usually 2 little green computers down by your time on your bottom
task bar). Make sure all of your other windows are closed. Then go to start and
shut down your computer. Wait for a minute and turn your computer back on. Double
click on Internet Explorer and connect. You should beable to surf now.
Q: What is a dial-up account?
A: A dial-up account is the most basic type of connection to the Internet.
Using a modem that is linked with your computer and a phone line, you are able
to connect to the Internet by calling a designated number.
Q: Can I add users to my account?
A: Yes. You can add an additional login for $10 per month or an additional.
Email address for $1 per month. You do already get 2 additional email boxes when
you sign up.
Q: How can I determine my current Internet usage
A: Just contact us at support@ruralnetwork.net.
We would be happy to email your current hours used.
Q: How can I get my own web page?
A: All RNS dial-up plans come with 5 mb of web space to house your
personal website. See Home Page Help.
Q: How can I get a domain name?
A: Just contact us at support@ruralnetwork.net. We will be happy to help you. You can go to Network Solutions to see if the domain name you want is available, or you can let us do the ground work for you.
Q: How can I block certain websites and content from being viewed?
A: By buying a program and installing it on your computer. Net
Nanny and Surf Watch are just a
couple of many that you can select from. Or you can go to Surf
Monkey, this is an Internet Explorer help that is fun for the kids and blocks
bad content.They are rewritting Surf Monkey at the present time, but you can
still go and check out what's in store for the New Surf Monkey.